Messaging for a new sector

Messaging, campaign creation and management

Xchanging (now is a provider of business processing, technology and procurement services internationally to customers across many industry sectors with a large footprint in the insurance market.


  • Work alongside a client and product development team to launch Fees Direct+ (now Verometrix) into the London insurance market
  • Develop key messaging and a go to market plan
  • Create and deliver a marketing plan and sales support support programme to launch the new service and drive sales during year one


  • Service name and brand created from naming protocols to copyright and branding
  • Full suite of marketing collateral developed across digital, print, social media programme and service animation
  • Sales presentations created and pipeline tracking to monitor results
  • Launch event delivered and a global sponsorship programme negotiated and approved

I worked with Diane when she provided us with specialist insurance marketing support to launch our Fees Direct+ service. She quickly got up to speed on our service offering and we had full confidence in her running our marketing programme. Diane worked alongside us at every stage from the messaging and naming through to developing marketing collateral and managing a launch event which has delivered new clients

Zoe Steele, Head of Delegated Underwriting Services at Xchanging

Custom Field

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B2B, Marketing & Comms, New service launch